Q & A


Please don't forget to bring the following documents with you, in-order to check-in :

  • A valid credit card 
  • A valid identity card (compulsory for foreigners)

If you have reserved for others, they can only be checked-in before your arrival if they have one of the following documents :

  • Confirmation of the reservation printed-out
  • The valid credit card used to make the reservation
  • Valid identity card of the person who made the reservation

For security reasons we cannot, unfortunately, check-in the people who are staying with you, without one of these documents.

Payments Terms

All reservations need to be guaranteed with a credit card.  The Hotel Les Fleurines cannot accept reservations that are not guaranteed with a credit card.  Your credit card will be debited when the reservation is made for the any special offers, reduced prices, or promotions.  These are non-refundable, cannot be changed or cancelled.  Your credit card WILL NOT BE debited for standard reservations with a flexible price.  Les Fleurines Hotel asked for your bank details only in-order to guarantee your reservation.  THE TOTAL PAYMENT WILL BE MADE THE MOMENT YOU ARRIVE at the hotel.  If you do not cancel your reservation, max of 48 hours (before mid-night, local time) before the day of your arrival, the hotel Les Fleurines reserves the right to debit your card for the total amount of your stay.

Reservation Process

Reserve on-line via www.lesfleurines.com, it's simple, fast and completely secure.  In-order to get competitive prices, availability,the prices for each room are up-dated regularly, the availability is shown in real time directly from our computer reservation system.

Cancellation Policy

If you need to cancel your reservation, please let us know 2 days prior to your arrival date, before midnight, local time (GMT +1).  For all late cancellations, you will be charged our cancellation fee, which is the equivalent of the total amount of your booking.

All promotional offers (Reduced prices, special offers, packages and generalpublic prices) applied, are non-refundable and they cannot be changed.

Additional bed or cot

There are only certain rooms where a third bed (child) can be added (see description of room), this is charged at 15€per night.  Free for babies and children under 3 years old, 15€for a child of 3 years old plus.  Due to strict security regulations we cannot sleep more than 2 people (adults or children) in the same room.